Refund And Return Policy

Refund And Return Policy

At Artmorra, we want you to be completely satisfied with your purchase. We offer a hassle-free 7-day return policy so you can shop with confidence.

What We Offer:

• 7-Day Return Window: You have 7 days from the date of delivery to initiate a return.
• Free Returns: We’ll cover the cost of return shipping for eligible items.
• Quick Processing: We aim to process returns within 5 business days of receiving them.
• How to Initiate a Return:
  Visit our Return & Replacement Page on artmorra.com.
  Enter your order number and email address.
  Select the items you wish to return and the reason for your return.
  Submit your request.
  You will receive a confirmation email with instructions on how to pack and ship your return.
• What Can Be Returned:
  Unopened and unused items in their original packaging.
  Items with manufacturing defects.
  Incorrect items received compared to your order.
• What Cannot Be Returned:
  Items that are used, worn, or damaged due to customer negligence.
  Items with slight color or texture differences inherent to natural materials and handcrafting.
  Final Sale items (clearly marked).
  Food serving products, ceramics, cutlery, and other fragile items due to potential damage during return shipping.
  Items with tiny bubbles on ceramics that are not visible on the upper surface (considered normal for handcrafted ceramics).
• Important Notes:
  You are responsible for ensuring the product is securely packed for return to prevent damage.
  A refund will be issued to the original payment method within 5 business days of receiving and inspecting the returned item.
  Original purchase receipts may be required for a return.
  We reserve the right to deny a return if a previous order was cancelled upon delivery.

  For any questions or assistance with the return process, please contact our Customer Care team:

  Email: sales@artmorra.com

  Phone: +91 9370345150

  At Artmorra, your satisfaction is our top priority. We strive to provide a seamless return experience and ensure you have a positive shopping experience with us.